Summary 5 ปีที่แล้ว VoIP อาจยังเป็นแค่ระบบโทรศัพท์ที่คนคิดว่ามันทันสมัยแต่ยังไม่จำเป็น แต่เมื่อโลกเปลี่ยนไป สถานการณ์โรคระบาด การทำงานแบบ Hybrid ทำให้เรารู้ว่า VoIP จะช่วยให้การสื่อสารเป็นมากกว่าแค่โทร หรืออีมล มาลองเรียนรู้ VoIP ในมุมที่จะทำให้ใช้งาน VoIP ได้เต็มที่เพื่อธุรกิจ SME ของคุณได้อย่างไร Just five or six years ago, VoIP was still considered a “different” type of business phone system. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. What are the best VoIP features to drive efficiency, productivity, and positive caller experience? · Automated Attendant · Find Me/Follow Me · Hold Music · Voicemail Transcription to Email · Ring Groups · Call Reporting · Local Support Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity.During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to the move to remote work and hybrid offices. Sixty-seven percent of surveyed companies say switching to VoIP helps improve call handling.So, no longer is the business phone system tied to a physical location. This enables fluid management of a business with staff spread out over many locations.Additionally, VoIP significantly reduces costs for businesses. The technology is much cheaper to use than a traditional landline-based system. Calling plans are also often less expensive, and a company can add new numbers for very little cost.VoIP has several helpful features for small businesses. But owners are busy and may not have time to have all of them enabled.What are the best features to drive efficiency, productivity, and positive caller experience?Here are some of the best features of cloud-based business phone systems to leverage.Automated AttendantIn many small companies, the person answering the phone also has a lot of other duties. You can free up that person’s time and give the caller a better experience with an automated attendant.An auto-attendant acts as a company directory. It will forward calls to the correct department or staff member for you. Record a pleasant greeting and ask the caller a few questions. Such as, “Press or say 1 for sales, 2 for technical support,” etc.The caller gets the person they need without having to explain why they’re calling twice. Once to the person that answers the phone and once to the person they’re transferred to.Find Me/Follow MeWhat’s the most favorite user feature for VoIP? According to 77% of surveyed employees, it’s the Find Me/Follow Me feature. This includes the ability to use a virtual phone number that is accessible from all devices. Staff can also transfer calls from one device to another with ease.Whether you are on a PC, in a conference room, or on your smartphone, you can get your calls. This feature reduces friction and allows people to give out a single phone number. Callers can then use that number to reach the person via mobile, home office, or onsite office.Hold MusicPlaying pleasant music while your callers are on hold might seem like a small thing. But it can have a big impact on customer satisfaction and lead generation activities.We found some eye-opening statistics from a study on hold music versus silence. In the study, researchers kept people on hold for 1 minute. Results showed:On hold in silence: Over 50% of the callers hung upOn hold with music: Only 13% of the callers hung upAdditionally, 45% of the silent group that did not hang up thought they were on hold for 3-5 minutes. They were on hold for just one minute. While on the music side, 56% of people thought they were on hold for less than one minute.So, you can see the power of activating that one simple feature of your VoIP system. You may notice happier customers and fewer leads hanging up before they reach anyone.Voicemail Transcription to EmailWhen you’re coming out of a meeting, going through a string of voicemails can be frustrating. You have to listen to each one to figure out the people to call back first.Voicemail to email in VoIP services, provides recorded voicemails emailed to you. This also comes with a transcription of the message. You can quickly glance through the emails and scan the text to rank callbacks. No need to listen to every message first.Ring GroupsRing groups are an especially helpful feature if you have a small team. It allows a group of numbers to ring simultaneously until one person in the group picks up.This means that another staff member may be able to assist a caller, rather than them needing to leave a message. Ring groups are great to set up for sales teams, accounting teams, and customer support teams.Call ReportingAnother bonus of VoIP phone systems over analog is that you get real-time call reporting. What are your busiest times when you need more staff? Do you have a problem with calls not getting answered fast enough?Your call reporting can give you insight into those things and more. Make sure you check out these reports and then automate the ones you like so you’ll see them regularly.Local SupportThis isn’t a system feature, but it’s important to have. If you sign up for VoIP from a company halfway around the world, you don’t have any local support when you need it.Having someone that can come to your office is important. They can set up VoIP desk phones and help you optimize ring groups, mobile apps, and more. Your business phone system is one of the most important pieces of technology you have. Make sure you have the local support you need to keep it operating reliably.Looking for Local VoIP Solutions?Get expert VoIP services and local support. We’ll integrate your cloud-based phone system with your entire technology environment. Contact us today for a free consultation.
Summary ในช่วง 2 ปีที่ผ่านมา ภัยออนไลน์ที่เกิดจากคนในองค์กรมีเพิ่มขึ้นกว่า 44% ทุกคนที่มี login สามารถเข้าระบบขององค์กรได้นับว่ามีความเสี่ยงทั้งนั้น แล้วเราควรแบ่งกลุ่ม จัดระดับคนเหล่านั้นเพื่อสร้างระบบจัดการบ้างกันภัยออนไลน์ที่เกิดจากคนในได้อย่างไร #InsiderThreats #Cybersecurity #InsiderRiskPrevention #InsiderRisk One of the most difficult types of attacks to detect are those performed by insiders. An “insider” would be anyone that has legitimate access to your company network and data. This would be via a login or other authorized connection. Ways to Mitigate Insider Threats · Thorough Background Checks · Endpoint Device Solutions · Multi-factor Authentication & Password Security · Employee Data Security Training · Network Monitoring One of the most difficult types of attacks to detect are those performed by insiders. An “insider” would be anyone that has legitimate access to your company network and data. This would be via a login or other authorized connection.Because insiders have authorized system access, they bypass certain security defenses. Such as those designed to keep intruders out. Since a logged-in user isn’t seen as an intruder, those security protections aren’t triggered.There are three troubling statistics from a recent report by Ponemon Institute They illustrate the importance of addressing this threat. Insider attacks are getting worse, taking longer to detect and becoming more extensive.The report found that over the last two years:Insider attacks have increased by 44%It takes organizations 85 days to contain an insider threat, compared to 77 days in 2020.The average cost of addressing insider threats has risen by 34%It’s important for companies to understand what makes up an insider threat. That’s the first step towards mitigation.4 Types of Insider ThreatsOne reason that insider threats can be hard to detect is that there is not just one kind. Employees, vendors, and hackers can all perpetrate insider security breaches. To further complicate detection, some may be malicious and others accidental.Here are the four main types of insider threats faced by company networks.Malicious/Disgruntled EmployeeA sales employee that is leaving the company may decide to take all their contacts with them. This is a malicious theft of company data.Another example of this type of insider attack is a disgruntled employee. They may be upset with their manager who just fired them and decide to do the business harm. They could plant ransomware or make a deal with a hacker to give over their login credentials for cash.Careless/Negligent EmployeeSome insider threats are due to lazy or untrained employees. They don’t mean to cause a data breach. But may accidentally share classified data on a non secure platform. Or they may use a friend’s computer to access their business apps. Being completely unaware of the security consequences.3rd Party with Access to Your SystemsOutsiders with access to your network are also a very real concern. Contractors, freelancers, and vendors can all constitute an insider breach risk.You need to ensure that these third parties are fully reviewed. Do this before you give them system access. You should also allow your IT partner to review them for any data security concerns.Hacker That Compromises a PasswordCompromised login credentials are one of the most dangerous types of insider threats. This has now become the #1 driver of data breaches around the world.When a cybercriminal can access an employee’s login, that criminal becomes an “insider.” Your computer system reads them as the legitimate user.Ways to Mitigate Insider ThreatsInsider threats can be difficult to detect after the fact. But if you put mitigation measures in place you can stop them in their tracks. Being proactive keeps you from suffering a costly incident. One that you may not know about for months.Here are some of the best tactics for reducing insider threat risk.Thorough Background ChecksWhen hiring new employees make sure you do a thorough background check. Malicious insiders will typically have red flags in their work history. You want to do the same with any vendors or contractors that will have access to your systems.Endpoint Device SolutionsMobile devices now make up about 60% of the endpoints in a company. But many businesses aren’t using a solution to manage device access to resources.Put an endpoint management solution in place to monitor device access. You can also use this to safelist devices and block unauthorized devices by default.Multi-factor Authentication & Password SecurityOne of the best ways to fight credential theft is through multi-factor authentication. Hackers have a hard time getting past the 2nd factor. They rarely have access to a person’s mobile device or FIDO security key.Couple this with password security. This includes things like:Requiring strong passwords in your cloud appsUsing a business password managerRequiring unique passwords for all loginsEmployee Data Security TrainingTraining can help you mitigate the risk of a breach through carelessness. Train employees on proper data handling and security policies governing sensitive information.Network MonitoringOnce someone has user access to your system, how can you catch them doing something wrong? You do this through intelligent network monitoring.Use AI-enabled threat monitoring. This allows you to detect strange behaviors as soon as they happen. For example, someone downloading a large number of files. Or someone logging in from outside the country.Need Help Putting a Stop to Insider Attacks?A layered security solution can help you mitigate all four types of insider threats. We can help you with a robust yet affordable solution. Contact us today for a free consultation. Your Title Here This is a text box. 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Summary 9 วิธีรอดพ้นกลโกงมิจฉาชีพบนโลกออนไลน์ในช่วงสิ้นปี ช่วงเวลาที่แสนพิเศษ ช่างน่าหอมหวานสำหรับมิจฉาชีพ ที่คอยสร้างเมลหลอกลวงอย่างฟิชชิ่ง เว็บไซต์ปลอม และสรรหากลโกงบัตรเครดิตในรูปแบบต่างๆ มา ช คือช่วงเวลาที่มิจฉาชีพกำลังจ้องตักตวงผลประโยชน์จากเรา #HolidayShoppingTips #OnlineSecurity #ShoppingSafely The holiday shopping season is taking off. This means that scammers have also revved up their engines. And you need to beware, so you’re not scammed. Here are some critical safety tips to improve your online holiday shopping: 1. Check for Device Updates Before You Shop 2. Don’t Go to Websites from Email Links 3. Use a Wallet App Where Possible 4. Remove Any Saved Payment Cards After Checking Out 5. Make Sure the Site Uses HTTPS (Emphasis on “S”) 6. Double Check the Site URL 7. Never Shop Online When on Public Wi-Fi 8. Be On High Alert for Brand Impersonation Emails & Texts 9. Enable Banking Alerts & Check Your Account Contact us today for a security checkup. It’s The Most Vulnerable Time Of The YearThe holiday shopping season is taking off. This means that scammers have also revved up their engines. They’re primed and ready to take advantage of all those online transactions.Don’t forget to stay safe online during the buying frenzy that occurs this time of year. An ounce of cybersecurity prevention is definitely worth a pound of cure. It can also save you from a financial or privacy nightmare.Here are some of the most critical safety tips to improve your online holiday shopping.Check for Device Updates Before You ShopComputers, tablets, and smartphones that have old software are vulnerable. While you may not want to wait through a 10-minute iPhone update, it’s going to keep you more secure.Hackers often use vulnerabilities found in device operating systems. Updates install patches for known vulnerabilities, reducing your risk. Make sure to install all updates before you use your device for online holiday shopping.Don’t Go to Websites from Email LinksYes, it’s annoying to have to type in “amazon.com” rather than just clicking a link in an email. But phishing scams are at an all-time high this time of year. If you click on an email link to a malicious site, it can start an auto download of malware.It’s best to avoid clicking links, instead visit the website directly. If you want to make things easier, save sites as shopping bookmarks in your browser. This is safer than clicking a text or email link.Use a Wallet App Where PossibleIt’s always a risk when you give your debit or credit card to a website. The risk is even higher if you’re doing holiday shopping on a site you haven’t purchased from before.Where possible, buy using a wallet app or PayPal. This eliminates the need to give your payment card details directly to the merchant. Instead, you share them with the wallet app service (Apple Pay, Google Pay, PayPal, etc.). But the retailer doesn’t get them.Remove Any Saved Payment Cards After Checking OutThere are many websites (including Amazon) that automatically save your payment card details. This is bad. Yes, it may make the next buy more convenient, but it puts you at risk. A hacker with access to your device or account could make purchases.There is also the risk of a data breach of the retailer. These are common and can leak sensitive customer payment information. The fewer databases you allow to store your payment details, the better for your security.Immediately after you check out, remove your payment card from the site. You will usually need to go to your account settings to do this.Make Sure the Site Uses HTTPS (Emphasis on “S”)HTTPS has largely become the standard for websites now. This is instead of “HTTP” without the “S” on the end. HTTPS means that a website encrypts the data transmitted through the site. Such as your name, address, and payment information.You should NEVER shop on a website that doesn’t use HTTPS in the address bar. An extra indicator is a small lock icon in front of the website address.Double Check the Site URLWe all make typos from time to time. Especially when typing on a small smartphone screen. One typo can land you on a copycat site (such as Amazonn(dot)com).Hackers buy domains that are close to the real ones for popular retailers. Then, they put up copycat sites designed to fool users that make a mistake when typing the URL.Take those extra few seconds to double-check that you’ve landed on the correct website. Do this before you start shopping.Never Shop Online When on Public Wi-FiWhen you connect your device to public Wi-Fi, you might as well expect a stranger to be stalking you. Hackers LOVE the holiday shopping season and will hang out in popular public Wi-Fi spots.They spy on the activities of other devices connected to that same free hotspot. This can give them access to everything you type in. Such as passwords and credit card information.Never shop online when you’re connected to a public Wi-Fi network. Instead, switch off Wi-Fi and move to your mobile carrier’s connection.Be On High Alert for Brand Impersonation Emails & TextsPhishing scammers were very active during the holiday shopping season of 2021. There was a 397% increase in typo-squatting domains connected to phishing attacks.While you need to be careful all the time about phishing, it’s even worse during the holiday season. Attackers know that people are expecting retailer holiday sales emails. They also get a flurry of order confirmations and shipping notices this time of year.Hackers use these emails as templates. They impersonate brands like Target, UPS, Amazon, and others. Their emails look nearly identical to the real thing. They trick you to get you to click and/or log in to a malicious website.Be on high alert for brand impersonation emails. This is another reason why it’s always better to go to a site directly, rather than by using an email link.Enable Banking Alerts & Check Your AccountCheck your bank account regularly. Look for any suspicious charges that could signal a breach. One way to automate a monitoring process is to set up banking alerts through your online banking app.For example, many banks allow you to set up alerts for events such as:When a purchase occurs over a specified dollar amountWhen a purchase occurs from outside the countryHow Secure Is Your Mobile Device This Holiday Season?Mobile malware is often deployed in holiday shopping scams. How secure is your device from malicious apps and malware? Contact us today for a security checkup. Drop us email via support@netway.co.th
NETWAY COMBO - November 2022 ต้อนรับอากาศแปรปรวน อัพเดทประกาศและข้อมูลล่าสุดจาก Netway Communication.Full Article: [[URL]]/.../latest.../november-2022-netwaycombo8 ข้อแนะนำในการช้อปปิ้งออนไลน์ ไม่ให้โดนโกงในช่วงเทศกาล โดย digicerthttps://bit.ly/3uaFYHs. Microsoft ได้เปิดตัว Microsoft Supply Chain Platform [[URL]]/.../microsoft-supply-chain-platform . E-book: 9 Tips for No Code Power Automate https://bit.ly/3A3bTNn . Microsoft Viva Sales แอปสร้างประสบการณ์การขายที่เข้าใจลูกค้ามากขึ้นhttps://bit.ly/3EHjJxS .Endpoint Protection การป้องกันภัยคุกคามทางไซเบอร์ที่ไม่ควรมองข้ามhttps://bit.ly/3gKGfOv.Checklist for Better Digital Offboarding of Employeeshttps://bit.ly/3gLx1kS
Summary Endpoints make up much of a company’s network and IT infrastructure. Small businesses with 50-100 employees have roughly 114 endpoints. Enterprise organizations with 1,000+ employees average 1,920 endpoints. Each of those devices is a chance for a hacker to penetrate a company’s defenses. Solutions focused the protection of endpoint devices: • Address Password Vulnerabilities • Stop Malware Infection Before OS Boot • Update All Endpoint Security Solutions • Use Modern Device & User Authentication • Apply Security Policies Throughout the Device Lifecycle • Prepare for Device Loss or Theft Reduce Your Endpoint Risk Today! Endpoints make up much of a company’s network and IT infrastructure. This is a collection of computers, mobile devices, servers, and smart gadgets. As well as other IoT devices that all connect to the company network.The number of endpoints a company has will vary by business size. Companies with less than 50 employees have about 22 endpoints. Small businesses with 50-100 employees have roughly 114. Enterprise organizations with 1,000+ employees average 1,920 endpoints.Each of those devices is a chance for a hacker to penetrate a company’s defenses. They could plant malware or gain access to sensitive company data. An endpoint security strategy addresses endpoint risk and puts focused tactics in place.64% of organizations have experienced one or more compromising endpoint attacks.In this guide, we’ll provide you with straightforward solutions. Solutions focused on protection of endpoint devices.Address Password VulnerabilitiesPasswords are one of the biggest vulnerabilities when it comes to endpoints. The news reports large data breaches all the time related to leaked passwords. For example, there is the RockYou2021 breach. It exposed the largest number of passwords ever – 3.2 billion.Poor password security and breaches make credential theft one of the biggest dangers to cybersecurity.Address password vulnerabilities in your endpoints by:Training employees on proper password creation and handlingLook for passwordless solutions, like biometricsInstall multi-factor authentication (MFA) on all accountsStop Malware Infection Before OS BootUSB drives (also known as flash drives) are a popular giveaway item at trade shows. But an innocent-looking USB can actually cause a breach. One trick that hackers use to gain access to a computer is to boot it from a USB device containing malicious code.There are certain precautions you can take to prevent this from happening. One of these is ensuring you’re using firmware protection that covers two areas. These include Trusted Platform Module (TPM) and Unified Extensible Firmware Interface (UEFI) Security.TPM is resistant to physical tampering and tampering via malware. It looks at whether the boot process is occurring properly. It also monitors for the presence of anomalous behavior. Additionally, seek devices and security solutions that allow you to disable USB boots.Update All Endpoint Security SolutionsYou should regularly update your endpoint security solutions. It’s best to automate software updates if possible so they aren’t left to chance.Firmware updates are often forgotten about. One reason is that they don’t usually pop up the same types of warnings as software updates. But they are just as important for ensuring your devices remain secure and protected.It’s best to have an IT professional managing all your endpoint updates. They’ll make sure updates happen in a timely fashion. They will also ensure that devices and software update smoothly.Use Modern Device & User AuthenticationHow are you authenticating users to access your network, business apps, and data? If you are using only a username and password, then your company is at high risk of a breach.Use two modern methods for authentication:Contextual authenticationZero Trust approachContextual authentication takes MFA a step further. It looks at context-based cues for authentication and security policies. These include several things. Such as, what time of day someone is logging in, their geographic location, and the device they are using.Zero Trust is an approach that continuously monitors your network. It ensures every entity in a network belongs there. Safelisting of devices is an example of this approach. You approve all devices for access to your network and block all others by default.Apply Security Policies Throughout the Device LifecycleFrom the time a device is first purchased to the time it retires, you need to have security protocols in place. Tools like Microsoft AutoPilot and SEMM allow companies to automate. They deploy healthy security practices across each lifecycle phase. This ensures a company doesn’t miss any critical stepsExamples of device lifecycle security include when a device is first issued to a user. This is when you should remove unnecessary privileges. When a device moves from one user to another, it needs to be properly cleaned of old data. And reconfigured for the new user. When you retire a device, it should be properly scrubbed. This means deleting all information and disconnecting it from any accounts.Prepare for Device Loss or TheftUnfortunately, mobile devices and laptops get lost or stolen. When that happens, you should have a sequence of events that can take place immediately. This prevents company risk of data and exposed business accounts.Prepare in advance for potential device loss through backup solutions. Also, you should use endpoint security that allows remote lock and wipe for devices.Reduce Your Endpoint Risk Today!Get help putting robust endpoint security in place, step by step. We can help! Contact us today for a free consultation.