สรุป 7
ข้อควรเตรียมพร้อมก่อนซื้อคอมฯ เครื่องใหม่ เพื่อจะได้ไม่เสียใจภายหลัง·
The Amount of Memory (RAM)
·
User Reviews for Longevity
·
Whether the PC is for Personal or Business
Use
·
The Processor Used
·
For Laptops: The Case Type
·
Storage Capacity
·
Hard Drive Type SummaryHave you ever bought a new computer and then had buyer’s remorse a few months later? An investment in a new PC isn’t
something you want to do lightly. Doing your research ahead of time
and consulting with a trusted friend or IT shop can help. Here are several things to
consider before you buy a new computer. ·
The Amount of Memory (RAM) ·
User Reviews for Longevity ·
Whether the PC is for Personal or Business
Use ·
The Processor Used ·
For Laptops: The Case Type ·
Storage Capacity
·
Hard Drive Type
7 Things to
Consider When Getting a New Computer to Avoid Buyer’s Remorse
Have
you ever bought a new computer and then had buyer’s remorse a few months later?
Maybe you didn’t pay attention to the storage capacity and ran out of space. Or
you may have glossed over memory and experienced constant freeze-ups.
What to Look for
When Getting a New Computer
An
investment in a new PC isn’t something you want to do lightly. Doing your
research ahead of time and consulting with a trusted friend or MYTE
Technologies can help. It will keep you from making major mistakes that could
come back to haunt you later.
Here
are several things to consider before you put down your hard-earned money on a
new computer.
The
Amount of Memory (RAM)
One
of the big mistakes that people make when looking for a new computer is to
ignore the RAM. Random access memory may be called RAM on the specification or
“memory.” If your system has low memory, you run into all sorts of problems.
These
issues can include:
Browser
freezing up when you have too many tabs openIssues
watching videosSome
software not working properlySluggish
behaviorInability
to open multiple applicationsConstant
freezes
Memory
is the “thought process” of the PC. If there isn’t enough, it can’t take on
another task until it completes the current processing tasks. This can cause
frustration and ruin your productivity.
Without
the right amount of RAM, you and this little figure will become quite
acquainted!
People
often go for those low-priced computer deals when looking for a new device. But
these can include only 4GB of RAM. That’s not a lot if you do much more than
staying in a single application or just a few browser tabs.
The
higher the RAM, the more responsive the system performance. So, look for PCs
with at least 8GB of RAM. Or higher if you do any graphics/video or other
processing-intensive activities.
User
Reviews for Longevity
Getting
a new computer is an investment. So, it’s natural to want that investment to
last as long as possible. You don’t want to spend $700 on a new computer, only
to begin experiencing problems when it’s just two years old.
When
shopping for a new computer, take your time to research user
reviews on
the specific models you’re considering. You’ll begin to see patterns emerging
while reading user reviews that give you a better idea of which features are
most important to look for in a new computer. Steer clear of models that have
consistent complaints about breakdowns sooner than expected.
In
general, it’s a good idea to go with a brand that has a good reputation for
quality.
You
may have to pay a little more for a system that has a better track record of
performance. But it will save you in the long run when you have more years of
usable life before that device needs replacement.
Whether
the PC is for Personal or Business Use
If
you have a small business or are a freelancer, you may try to save money by
buying a consumer PC. But this could end up costing you more in the long run.
Consumer
PCs aren’t designed for continuous “9-to-5” use. They also often lack certain
types of firmware security present in business-use models. The price gap has
also shortened between good consumer computers and business versions. If you’re
not looking at the cheap systems, you’ll find that it’s not that much more to
get a business-grade device.
The
Processor Used
It
can be confusing to read through the processor specifications on a computer.
How do you know if Intel Core i7 or i3 is best for your needs? What’s the
performance difference between AMD and Intel processors? While knowing
the difference between these types of specifications may not seem critical,
you’d rather not find possible limitations mid project — trust us.
If
you don’t want to do the research yourself, you could call MYTE Technologies!
We will be happy to steer you in the right direction. We’ll explain in layman’s
terms the differences. As well as which processor makes the most sense for your
intended use.
For
Laptops: The Case Type
If
you’re looking for a laptop computer, it’s important that it is durable.
Laptops have some unique characteristics that differ from desktops. For
example, the screen is often folded down one or more times per day.
Additionally, the keyboard is part of the case and is not easily replaced by
the user.
If
you get a laptop with a cheap plastic case, it’s bound to break during normal
use. Keys could also easily pop off the keyboard, requiring a trip to a
computer repair shop.
You
want to consider the materials used for the case. You’re spending all this
money getting a new computer — paying an extra $20-$30 upcharge for a better
casing is definitely worth it. It can help you avoid unneeded headaches.
Storage
Capacity
Storage
capacity can be a pain point that you experience after the fact. If you buy a
computer without paying attention to hard drive space, you could regret it. You
may not be able to transfer over all your “stuff” from the old system.
But
storage capacity can also be an area where you can save some money. If you
store most of your files in the cloud, then you may not need a lot of hard
drive space. The less space you need, the lower the price.
Hard
Drive Type
If
you can get a computer with a solid-state drive (SSD) rather than a traditional
hard disk drive (HDD) you should. SSDs are faster and less likely to have
read/write issues. They have no moving parts; thus they are quieter as well.
Solid-state
drives have come down in price quite a bit recently. There are many affordable
options, and you’ll also find some PCs with both a hard drive and SSD.
Come to Us Before
Getting a New Computer
It
can be a scary commitment getting a new computer, but if you come to us we can
help you find the computer or laptop that is the right fit for you. We’ll take
into account your needs and budget to find the perfect device for you. Plus, we
offer a wide range of services to help you get the most out of your new
purchase. Don’t be afraid of getting a new computer – we’re here to help you
every step of the way.
สรุปเราพบว่าองค์กรที่มุ่งเน้นลูกค้าหรือ Customer-Centric มีกำไรมากกว่าบริษัทที่ไม่ได้เน้นบริการลูกค้า กว่า 60% ถ้าคุณยังไม่พอใจผลงานในงานด้านนี้ และกำลังปรับปรุงด้านบริการให้ดียิ่งขึ้นกว่าเดิม เราขอให้คุณศึกษาและโฟกัสแอปทั้ง 7 นี้ 1. Online Survey Application 2. Smart Chat Bot3. Business Mobile App4. Facebook Messenger Support5. VoIP Phone System with Good Mobile Apps6. Text Notification Apps7. All-in-One CRM & Sales PlatformSummaryPaying
attention to your customer experience directly impacts your bottom
line. Companies that are “customer-centric” are 60% more profitable than
those that aren’t. In this digital age, customers also expect more from
those they do business with. 1. Online Survey Application 2. Smart Chat Bot3. Business Mobile App4. Facebook Messenger Support5. VoIP Phone System with Good Mobile Apps6. Text Notification Apps7. All-in-One CRM & Sales Platform
Paying attention to your customer experience directly impacts
your bottom line. Companies that are “customer-centric” are 60% more profitable than those that
aren’t. In this digital age, customers also expect more from those they do
business with.
In today’s world, people can order something on their phones and
see it on their doorstep the next day. Keeping up with expectations means
leveraging the right technology.
As 2023 is on the horizon, it’s the perfect time to improve your
customer experience. Thanks to cloud technology, you don’t have to spend a
fortune to do it. Just put in place some of the applications below. These apps
focus on making leads and customers happy.
1. Online Survey Application
Doing an annual customer satisfaction survey is a great way to
check in with customers. Successful businesses take the feedback they get and
use it to make their company better.
But doing these surveys through a Word document attached to an
email is so last decade! Use an online survey application to make the process
seamless for you and your customers.
Online survey tools are available widely online. If you have
Microsoft 365, you’ll find one included. These allow people to fill out surveys
on any device and not worry about sending them back in an attachment.
On the receiving end, there is no long process of collating
data. Just open your form survey tool and see the results instantly.
2. Smart Chat BotMost businesses have a limit on how many hours a day they can
pay staff to answer questions. Customer service hours are typically the same as
business hours. And staff can get busy, which means answers may take longer to
send back to an inquiry.Putting a smart chatbot on your business website can improve
customer satisfaction. It allows people to get an answer right away. They can
also get that answer any time of day or night.68% of consumers like chatbots because
they give them fast answers to questions. While they can’t answer every single
question, they can handle quite a few. For example, in healthcare and banking,
chatbots can take 75-90% of questions.3. Business Mobile AppPeople tend to live on their mobile phones these days. They
carry them with them everywhere. Mobile apps are often the preferred method of
connecting with data and businesses. More Google searches are now done via
mobile devices than by desktops.Think about creating a business mobile app. One that allows
customers to connect with you to order products and services. You can use it
for customer support, to initiate virtual calls, and more.4. Facebook Messenger SupportFacebook Messenger is the 2nd most popular iOS app of all time. This Facebook-connected
application makes it easy to communicate with friends, family, and companies.Many businesses now use Messenger to connect with leads and
provide customer support. When you use an app that is so popular in this way,
you make it easier for customers to reach you. The ability to get a quick
answer through Messenger can boost a customer’s opinion of your company.5. VoIP Phone System with Good Mobile AppWhen customers must juggle different numbers for your staff, it
gets confusing. Should they call your sales rep at their desk line or mobile
number? Using a VoIP phone system simplifies the entire process.Employees can have a single number that they use when at their
desks, at their home office, or anywhere. Make sure the VoIP service has a good
mobile app. One that is easy for employees to use. This ensures they can easily
handle customer calls using their smartphone. It also keeps them from reverting
to using their personal number.6. Text Notification AppsSMS is becoming the new email for many companies. Retailers like
Shoe Carnival and World Market have customers opt-in to text messaging.
Customers like this for shipping notifications and to get sale and coupon
alerts.There are several services online that you can use for this
purpose. Offering text updates can significantly improve your customers’
experience. Use them for appointment reminders, sale notices, or shipping
alerts.7. All-in-One CRM & Sales PlatformOne thing that frustrates customers is a disconnect between
sales and support. They may have had a conversation with a salesperson to
customize an order. Then, find that customer service knows nothing about it.To streamline the information flow, look for an all-in-one
CRM/Sales platform. These are cloud services that offer a CRM module and a
sales module, and both connect. There is a single customer record, so all notes
from the sales and customer support side are in the same place. Both teams can
view all customer interactions.This improves the customer experience and results in fewer
dropped balls. Efficiency and productivity improve as well because everyone is
on the same page.Get Help with Customer-Facing Technology Support
It’s easy to get lost in a sea of different cloud applications.
Let us help you navigate to a better customer experience. Contact us today for
a free consultation.
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Group บน Microsoft 365 นั้น ถือว่าเป็นอีก 1 Feature ที่สำคัญ เพื่ออำนวยความสะดวกในการรับ - ส่ง Email ภายใต้ชื่อกลางที่ต้องการ เพื่อให้กระจาย Email ง่ายขึ้น หรือแม้กระทั่งใช้สำหรับกำหนดสิทธิ์การเข้าใช้งานด้วยเช่นกันอย่างไรแล้ว ก่อนสร้าง Group บน Microsoft 365 แนะนำให้อ่านบทความต่อไปนี้ก่อน เพื่อเข้าใจรายละเอียดของ Group แต่ละประเภทGroup แต่ละประเภท แตกต่างกันอย่างไร ควรสร้างแบบไหนดีวิธีการ1. เข้าสู่ Microsoft 365 Admin Center และไปยังเมนู Teams & groups > Active teams & groups จากนั้นเลือก Add a group2. เลือกประเภท Group ที่ต้องการสร้าง และกด Next (ในตัวอย่างจะสร้างเป็น Microsoft 365 Group) จากนั้น ใส่ชื่อ Group และรายละเอียด(หากต้องการ)3. กำหนดผู้ดูแล Group และสมาชิกใน Group ผู้ดูแล (Owner) จะมีสิทธิ์ในการจัดการสมาชิกและการตั้งค่าต่างๆ ผ่านใน Group นั้นๆ แต่ถ้าต้องการรับ Email ด้วย จะต้องเพิ่มเป็นสิทธิ์สมาชิก (Member) ด้วยเช่นกัน4. ในหน้า Settings ใส่ค่า Email เพื่อใช้ในการรับ-ส่ง แต่ถ้าเป็น Group ที่สร้างขึ้น เพื่อใช้งานข้อมูลด้าน SharePoint โดยเฉพาะ แนะนำให้สร้างเป็น Email ภายในแทน เช่น Sale_Document@domain.com เพื่อให้สามารถใช้งาน Sale@domain.com ใน Group Email หลัก ที่ใช้สำหรับรับ Email โดยเฉพาะได้ ค่า Privacy คือ การกำหนดสิทธิ์ในการเข้าถึงข้อมูลของ SharePoint Group ดังกล่าว เนื่องจากหากสร้าง Microsoft 365 Group จะเป็นการสร้าง SharePoint site ขึ้นมาด้วยนั่นเอง ตั้งเป็น Private เพื่อให้สมาชิกเข้าได้เท่านั้น หากเป็น Public จะเข้าได้ทั้งองค์กร หากต้องการสร้าง Microsoft Teams สำหรับ Microsoft 365 Group ดังกล่าวด้วย ให้เลือก Create a team for this group จากนั้นเลือก Next และเลือก Create group เพื่อสร้าง Group5. เมื่อสร้าง Group แล้ว หากเป็น Group ที่สร้างขึ้นเพื่อใช้รับ Email จะยังไม่สามารถรับ Email จากบุคคลภายนอกได้ จะต้องเข้าไปตั้งค่าเพื่อให้บุคคลภายนอกส่งเข้าได้ก่อน ดังนี้ Let people outside the organization email this team/group คือ การเปิดสิทธิ์ให้บุคคลภายนอกส่งเข้ามายัง Group ดังกล่าวได้ Send copies of team emails and events to team members' inboxes คือ เมื่อมี Email ส่งเข้ามายัง Group ดังกล่าวแล้ว ให้กระจายต่อไปยังสมาชิกใน Group ด้วยถือว่าเป็นอันเสร็จสิ้น สำหรับการสร้าง Group เพื่อใช้ในการรับ Email ให้กับบุคคลภายในองค์กรหากท่านมีคำถามเพิ่มเติม สามารถติดต่อเข้ามาที่ Line@ หรือ support@netway.co.th เพื่อสอบถามการใช้งานได้อีกครั้ง
Summary
5 ปีที่แล้ว VoIP อาจยังเป็นแค่ระบบโทรศัพท์ที่คนคิดว่ามันทันสมัยแต่ยังไม่จำเป็น แต่เมื่อโลกเปลี่ยนไป สถานการณ์โรคระบาด การทำงานแบบ Hybrid ทำให้เรารู้ว่า VoIP จะช่วยให้การสื่อสารเป็นมากกว่าแค่โทร หรืออีมล มาลองเรียนรู้ VoIP ในมุมที่จะทำให้ใช้งาน VoIP ได้เต็มที่เพื่อธุรกิจ SME ของคุณได้อย่างไร
Just
five or six years ago, VoIP was still considered a “different” type of business
phone system. But
the pandemic changed that way of thinking. Now
internet-based phone systems aren’t simply the norm. They’re
mandatory for business continuity. What
are the best VoIP features to drive efficiency, productivity, and positive
caller experience? · Automated
Attendant · Find
Me/Follow Me · Hold
Music · Voicemail
Transcription to Email · Ring
Groups · Call
Reporting · Local
Support
Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity.During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to the move to remote work and hybrid offices. Sixty-seven percent of surveyed companies say switching to VoIP helps improve call handling.So, no longer is the business phone system tied to a physical location. This enables fluid management of a business with staff spread out over many locations.Additionally, VoIP significantly reduces costs for businesses. The technology is much cheaper to use than a traditional landline-based system. Calling plans are also often less expensive, and a company can add new numbers for very little cost.VoIP has several helpful features for small businesses. But owners are busy and may not have time to have all of them enabled.What are the best features to drive efficiency, productivity, and positive caller experience?Here are some of the best features of cloud-based business phone systems to leverage.Automated AttendantIn many small companies, the person answering the phone also has a lot of other duties. You can free up that person’s time and give the caller a better experience with an automated attendant.An auto-attendant acts as a company directory. It will forward calls to the correct department or staff member for you. Record a pleasant greeting and ask the caller a few questions. Such as, “Press or say 1 for sales, 2 for technical support,” etc.The caller gets the person they need without having to explain why they’re calling twice. Once to the person that answers the phone and once to the person they’re transferred to.Find Me/Follow MeWhat’s the most favorite user feature for VoIP? According to 77% of surveyed employees, it’s the Find Me/Follow Me feature. This includes the ability to use a virtual phone number that is accessible from all devices. Staff can also transfer calls from one device to another with ease.Whether you are on a PC, in a conference room, or on your smartphone, you can get your calls. This feature reduces friction and allows people to give out a single phone number. Callers can then use that number to reach the person via mobile, home office, or onsite office.Hold MusicPlaying pleasant music while your callers are on hold might seem like a small thing. But it can have a big impact on customer satisfaction and lead generation activities.We found some eye-opening statistics from a study on hold music versus silence. In the study, researchers kept people on hold for 1 minute. Results showed:On hold in silence: Over 50% of the callers hung upOn hold with music: Only 13% of the callers hung upAdditionally, 45% of the silent group that did not hang up thought they were on hold for 3-5 minutes. They were on hold for just one minute. While on the music side, 56% of people thought they were on hold for less than one minute.So, you can see the power of activating that one simple feature of your VoIP system. You may notice happier customers and fewer leads hanging up before they reach anyone.Voicemail Transcription to EmailWhen you’re coming out of a meeting, going through a string of voicemails can be frustrating. You have to listen to each one to figure out the people to call back first.Voicemail to email in VoIP services, provides recorded voicemails emailed to you. This also comes with a transcription of the message. You can quickly glance through the emails and scan the text to rank callbacks. No need to listen to every message first.Ring GroupsRing groups are an especially helpful feature if you have a small team. It allows a group of numbers to ring simultaneously until one person in the group picks up.This means that another staff member may be able to assist a caller, rather than them needing to leave a message. Ring groups are great to set up for sales teams, accounting teams, and customer support teams.Call ReportingAnother bonus of VoIP phone systems over analog is that you get real-time call reporting. What are your busiest times when you need more staff? Do you have a problem with calls not getting answered fast enough?Your call reporting can give you insight into those things and more. Make sure you check out these reports and then automate the ones you like so you’ll see them regularly.Local SupportThis isn’t a system feature, but it’s important to have. If you sign up for VoIP from a company halfway around the world, you don’t have any local support when you need it.Having someone that can come to your office is important. They can set up VoIP desk phones and help you optimize ring groups, mobile apps, and more. Your business phone system is one of the most important pieces of technology you have. Make sure you have the local support you need to keep it operating reliably.Looking for Local VoIP Solutions?Get expert VoIP services and local support. We’ll integrate your cloud-based phone system with your entire technology environment. Contact us today for a free consultation.
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